Just last year, DynCorp International’s (DI) Global IT Modernization (GITM) program partnered with a U.S. Embassy overseas and completed the first fully-remote installation of the Enterprise Converged Platform (ECP). ECP is the Department of State’s Bureau of Information Resource Management’s (IRM) new virtualized core IT infrastructure solution for overseas embassies and consulates. ECP is comprised of core infrastructure components (servers, storage, and switches) that are converged into a single, cohesive product, which is engineered, manufactured and supported by the vendor. The ECP will replace existing core IT infrastructure in a scalable half-rack system. Embassy staff from the first fully remote install described the upgrade experience as “stellar” and thanked the team for their hard work in making the installation a success. GITM plans to continue to deploy hundreds of ECPs in the near future. This pace requires a majority of these installs to be fully remote in order to keep on schedule, saving the Department of State millions of dollars in travel funding and labor resources in the process.
GITM program manager Josh Creson said, “Our onsite installations began in June 2016, with a total of 160 installations in more than 100 countries being completed by the end of December 2017. Our program’s supply chain management and deployment operations staff have worked collaboratively with one another and our partner engineering offices, vendors and embassy staff around the world to make the deployments of this new technology a great success for the Department of State.” Because of DI-GITM’s success with this streamlined installation approach, proving significant cost-avoidance while accelerating the hardware refresh schedule, IRM plans to follow this remote installation approach with as many ECP installations as possible in 2018. “We already completed 105 fully remote installations, which has resulted in over $1M of travel-associated cost avoidance for the Department of State. None of this would be possible if it wasn’t for our talented and dedicated team of IT professionals,” said Creson.
A major goal of the Vanguard 2.2.3-GITM contract vehicle is implementing innovations and efficiencies by leveraging technology to increase the pace of hardware and software deployments and maximizing the lifespan of core infrastructure. DI’s accomplishments toward this goal began in December 2014, shortly after standing up the program. The DI-GITM team performed “remote retrofit” installations of post local area network (LAN) software, implementing a new software baseline. This work was similar in nature to performing core installations but was performed remotely instead of having installers on site. Taking an innovative approach to increase productivity, DI re-engineered the remote retrofit installation process using a modular approach that was well received by GITM management and overseas posts. This improvement helped the DI-GITM team to not only become more efficient and accelerate IT modernization schedules but paved the way for the development of the new modular approach used to deploy ECPs remotely.
Staying focused and motivated to maintain momentum toward implementing even greater efficiencies, the deputy program manager Sean Crowley and the DI-GITM Data Services team, in partnership with DI’s corporate IT office led by Lijun Jiang and Annie Wisniewski, launched the development of the Deployment Management System (DMS) in April 2016. “This system is proprietary and unique to DI’s data services, enhancing scheduling, project management, workflow execution of global IT modernization projects and dashboard reporting for senior IRM leadership. Our team received glowing reviews from our customer for our project dashboard, activity tracking and shipping log capability and we owe a big thank you to Annie, Lijun, Colin, Ivar and Zaynabb for their hard work,” said Sean Crowley.